Returns

Returns happen. Don’t worry, we understand. That’s why we have a 14 day return policy for all products at Nordic ProStore. Here are a few details if you’re making a return:

If you conclude your purchase is not a good fit or that you would prefer a different size, product or refund instead, we welcome you to request a return authorization following steps below. Once the below information has been received, we can then approve your return and provide you with the return slip.

Be advised that returns must be submitted within 14 days of delivery and items must be returned in their original condition. For example, this means that as much as we love dogs - products cannot be returned with dog hair (or human hair) due to allergy/sanitary reasons. If used items are returned a partial refund may be given.

HOW TO MAKE A RETURN

1) Please go to our Contact us page and fill all the information including your order number. Select "Return" as a subject and tell us that you liked to return our order in "Message" section.

2) Once we have received your return request, we can then approve your return and provide you with the return slip. You will then be able to print a return shipping label. Print the shipping label, affix it to your package and drop it off at your local DHL service point! Please note that the return label fee is 15€ which will be deducted from your refund (customers are responsible for all return shipping charges and packaging).

3) When we receive your return package we will process a refund within 2 weeks of receipt in accordance with our policies.