This policy sets out how we use your information and provides you with information about the personal data we collect, how we keep it secure, how we ensure your privacy is maintained and your rights relating to the personal information we hold about you. This policy applies to you if you purchase or use any of our products or services, if you visit our stores or shop online or use your mobile device and provides you with information about:
Who we are:
IP-Agency Finland Oy (0993163-7) is a company incorporated in Finland (referred to as “we” or “us” in this policy).
We understand that privacy and the security of your personal information is extremely important and we are committed to maintaining the trust and confidence of the visitors to our websites and our customers by keeping your personal data secure and respecting your privacy rights.
We will always handle your data fairly and legally and are committed to being transparent about the data we collect and how we use it.
We don't rent or trade information about you with other organisations and businesses.
The types of personal data we collect:
We may collect the following information about you:
The types of data listed above is not exhaustive and, in some instances, we may need to collect additional data for the purposes set out in this policy or to provide you with certain products and services.
We may collect some of the above personal data directly from you, for example when you set up an account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
How we use personal data:
The information we collect may be used to:
We will only use your personal data for marketing purposes with your consent. We may do this by post, email, text message, online or through social media, push notifications via apps, or other electronic means and will aim to update you only about those products and services you are interested in or which relevant to you.
You may amend your marketing preferences and have the right to opt out of receiving promotional communications at any time, by:
We won't send you marketing messages if you tell us not to, but we will still need to send you occasional service-related messages.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Who we share personal data with:
We work with partners, suppliers, service providers and agencies and may need to share your personal information with them to provide certain services. However, we will only do so where they meet our standards for processing data and have confirmed that they have appropriate data protection and security controls in place. We will only share information with them that is necessary for them to provide services to us or directly to you and our contracts with them prevent them from using your personal information for any other purposes. These include:
We will not otherwise disclose your personal information to anyone else.
We will not sell or rent our customer data to other organisations for marketing purposes
Transfers of personal data:
If you place an order with us and you are outside of Finland we will transfer your personal information to Finland. Although your personal data will be held in Finnish data centres it is sometimes necessary for us to share your personal information outside of the European Economic Area (or the EEA), so that we can deliver products and provide services to you or to transfer your personal information to our group companies, suppliers or service providers based outside of the EEA for the purposes described in this policy. This will usually be the case when either you, your delivery address or our service providers are located outside the EEA.
If this happens, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. We will ensure that the transfer will be compliant with data protection law and all personal information will be secure. Our standard practice is to use ‘standard data protection clauses’ for such transfers or ensuring that our suppliers sign up to an independent privacy scheme (like the US 'Privacy Shield' scheme). These methods have been approved by regulators to ensure adequate safeguards are in place.
This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites.
How we protect personal data:
We are committed to keeping your personal information safe and secure and use appropriate security measures to protect your information including:
We will never ask you for your passwords or to confirm your credit card or payment details via email.
How long we keep personal data:
Unless we are required to by law, we will not retain your data for longer than necessary for the purposes set out in this policy.
Different retention periods apply for different types of data, however the longest we will normally hold any personal data for is 3 years.
You have the right to:
If you have any questions about your rights or wish to exercise any of them, please contact us info(a)nordicprostore.com.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
You also have the right to lodge a complaint with a data protection regulator where your personal information has or is being used in a way that you believe does not comply with data protection law. Usually this would be in the country where you live or where your legal rights have been infringed.
The legal basis for using personal data:
We are required to set out the legal basis for our ‘processing’ of personal data
We collect and use your personal data because is it necessary:
How to contact us:
If you would like to exercise your rights (see YOUR RIGHTS for further information) or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
Links to other websites:
We may partner with trusted service providers to make additional products and services available to you and may sometimes provide you with links to other websites that are not under our control.
In these instances, we will not be liable to you for any issues with their use of your personal information, the website content or the products and services offered or provided to you by these websites.
This Policy was last updated 20.9.2019.